Privacy & Data Policy

NxtGen Heat LTD | Last Updated: 26/02/26

Introduction

NxtGen Heat LTD (“we”, “us”, or “our”) is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding that data. By using our services or website, you agree to the policy described below.

1. Information We Collect

We may collect the following personal information:

  • Contact details – name, address, email address, and phone number
  • Property information – details about your home or premises relevant to the heating services we provide
  • Payment information – billing address and payment details, processed securely via our payment provider
  • Service history – records of work carried out, appointments, callouts, and communications
  • Website data – IP address, browser type, and pages visited, collected via cookies and analytics tools

2. How We Use Your Information

We use your personal data to:

  • Schedule and carry out heating installations, repairs, and maintenance
  • Process payments and send invoices
  • Communicate with you about appointments, quotes, and follow-ups
  • Meet our legal and regulatory obligations (e.g. Gas Safe registration requirements)
  • Improve our services and website

3. Legal Basis for Processing

We process your data on the following grounds:

  • Contract – to fulfil a service agreement with you
  • Legal obligation – to comply with applicable laws and industry regulations
  • Legitimate interests – to run and improve our business
  • Consent – where you have explicitly agreed, such as for marketing communications

4. How We Share Your Information

We do not sell your personal data. We may share it with:

  • Subcontractors or engineers assisting with your job
  • Payment processors and accounting software providers
  • Regulatory bodies where required by law (e.g. Gas Safe Register)
  • IT and software providers who support our business operations

All third parties are required to handle your data securely and in accordance with applicable data protection law.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and meet legal obligations. Customer records are kept in line with HMRC requirements and industry best practice. After this period, data is securely deleted or anonymised.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include secure storage systems, restricted staff access, and encrypted communications where applicable.

7. Your Rights

Under UK/EU data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where no legal obligation requires us to retain it)
  • Object to or restrict how we process your data
  • Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, please contact us at info@nxtgenheat.com

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Nxt Gen Heat LTD
Unit 17E, Westside Industrial Estate,
Saint Helens,
WA9 3AT

01744 411598
info@nxtgenheat.com

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.